Tammie Kowalski

IT Manager

Help Desk Specialist

Tammie Kowalski

Experienced IT professional with 20+ years in technical support and cloud infrastructure. Proven success in resolving 95% of help desk tickets on first contact, mentoring junior technicians, and enhancing user satisfaction. Led migrations to Microsoft 365, including Exchange Online, SharePoint, OneDrive, and Azure AD. Skilled in deploying Intune, implementing security protocols (MFA, Conditional Access), driving adoption of collaboration tools like Teams. Best known for aligning IT solutions with business goals and optimizing system performance.

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My Skills

Core Competencies

Technical Support & Troubleshooting – Expert in resolving hardware, software, and network issues. System Installation & Maintenance – Skilled in deploying and maintaining Windows, macOS, and Linux environments. Network Administration – Proficient in LAN/WAN, VPN setup, and infrastructure management. Customer Service & Training – Strong in end-user support, training, and satisfaction. Service Desk Tools – Experienced with N-Able and Spiceworks ticketing systems. Directory & Cloud Services – Hands-on with Active Directory and Azure platforms. Cybersecurity – Knowledgeable in best practices for system and data protection.

Troubleshooting

Excels in diagnosing and resolving complex hardware, software, and network issues with speed and precision. Skilled in identifying root causes, applying effective solutions, and minimizing downtime across diverse IT environments. Known for resolving the majority of support tickets on first contact and ensuring seamless connectivity and system performance for end-users.

Office 365

Proficient in leveraging Microsoft 365 to enhance organizational productivity, security, and collaboration. Successfully led migrations from legacy systems to Exchange Online, SharePoint, OneDrive, and Azure AD, ensuring minimal disruption and improved scalability. Experienced in deploying Microsoft Intune for centralized device management and compliance. Skilled in implementing enterprise-grade security protocols including MFA, Conditional Access, and Microsoft Defender for Office 365. Adept at training users and driving adoption of Teams, streamlining communication and boosting team efficiency across departments.

Management

Responsible for all Servers, Desktops, Firewalls and Phone purchases. Collaborate with network administrators to resolve complex issues, including VPN connectivity and firewall configurations, for a hybrid workforce. Developed and delivered end-user training on Office 365 and cybersecurity protocols, reducing phishing-related incidents by 50%.

Testimonials

Affiliations

Feed My Starving Children

Lemont Swim Club

Naperville Bike Club

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