Resume

 Provide Tier 1–3 support for 100+ employees, resolving hardware, software, and network issues with a 98% customer satisfaction rating.

Migrated business from on prem to Office 365

• Migrated Exchange to Exchange Online (mailboxes, distribution groups, etc.)
• Moved file shares to OneDrive/SharePoint Online
• Integrated and replaced Active Directory with Azure AD
• Set up Intune for device management 
• Implemented security features like MFA, Conditional Access, and Defender for Office 365
• Trained users on Teams, OneDrive, and other M365 tools

 Business transitioned from a single-node setup to a full network infrastructure using Windows NT 4.0 and Microsoft Proxy Server.

• Domain Controller: NT 4.0 introduced centralized user and resource management via NT Domains.
• User Authentication: Implemented NTLM for secure login and access control.
• File and Print Services: Centralized file storage and shared printers.
• Group Policies (limited compared to later versions): Basic control over user environments.
• Implemented Microsoft Proxy Server
  • Internet Access Control: Allowed internal users to access the internet through a single gateway.
  • Caching: Improved performance by storing frequently accessed web content.
  • Security: Provided basic firewall capabilities and access restrictions.
  • Logging and Monitoring: Enabled tracking of user activity and bandwidth usage.

 Led technical operations for a local computer service business, specializing in custom-built systems, hardware repairs, and troubleshooting software.

• Built and repaired desktop and laptop computers tailored to client specifications and performance needs.
• Installed and configured home and business networks, including routers, switches, and wireless access points.
• Set up and maintained printers as well as  peripheral devices across various environments.
• Provided technical consultation and support to clients, ensuring reliable system performance and customer satisfaction.

• Delivered mail and packages to residential and business addresses with accuracy and timeliness.
• Managed a designated route, ensuring consistent service and adapting to weather and traffic conditions.
• Maintained detailed records of deliveries, pickups, and customer interactions.
• Provided excellent customer service, resolving delivery issues and answering inquiries.
• Ensured compliance with postal regulations and safety procedures.
• Operated postal vehicles and handheld scanners for tracking and verification.
• Supported team operations during peak periods and trained new staff on route procedures.